Refund policy

Made to order

We don't accept returns or exchanges for change of mind. Every artwork is printed, stretched and finished especially for you after you order, so we can't resell it.

This doesn't affect your rights if an item arrives damaged or faulty, your rights under the Australian Consumer Law, or your consumer rights in the United States and Canada. Each is set out below.

Cancelling an order

You can cancel your order for a full refund within 24 hours of placing it. Email us with your order number, and we'll confirm the cancellation.

After 24 hours your artwork goes into production, and we can no longer cancel the order.

Refunds go back to your original payment method within 10 business days of cancellation.

Damaged, faulty or incorrect items

If your artwork arrives damaged, has a print or construction fault, or isn't what you ordered, we'll send a free replacement.

1. Email us as soon as possible after delivery with your order number.
2. Include clear photos of the artwork, the damage, and the outer packaging.
3. We'll review it and confirm your replacement, usually within 3 business days. In most cases you won't need to send the original back.

If your parcel is lost in transit, contact us and we'll investigate with the carrier and send a replacement.

If we can't supply a replacement, or the problem is a major failure, you can choose a full refund instead.

Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Customers in the United States

This policy is shown on every product page and at checkout, before you buy. By placing an order, you agree that change-of-mind returns aren't accepted.

Shipping delays

We aim to ship your artwork within 7 business days of your order. If we can't ship within the time we've told you, we'll email you before that time passes with a revised shipping date. You can then choose to accept the delay or cancel for a full refund.

If you cancel because of a delay, we'll refund you within 10 business days.

Your state's laws

Nothing in this policy limits any rights you have under the law of your state, including implied warranties.

Customers in Canada

Before you buy, we show our business name and contact details, a description of your artwork, the total price including taxes (delivery is always included), the expected delivery date, and this policy. After you order, we email you a copy of your order, which is your contract with us.

Late delivery

If your artwork isn't delivered within 30 days of the delivery date we gave you, you can cancel at any time before it arrives. If we didn't give you a delivery date, the 30 days run from the date of your order.

To cancel, email us with your order number. We'll refund everything you paid within 10 days of your cancellation. If the artwork arrives after you've cancelled, you can refuse the delivery or return it unused, and we'll accept the return.

Your provincial rights

Nothing in this policy limits your rights under the consumer protection laws of your province or territory.